What information do we collect from you?
Ppa1m collects several categories of information to enable us to provide a secure, efficient, and personalised service to every user. The following are the types of information we may collect:
- Account information: Full name, email address, phone number, date of birth, and password provided during registration.
- Identity verification information: A copy of your IC or passport, required for the KYC process to ensure account security and facilitate withdrawal processing.
- Payment information: Transaction details in Malaysian Ringgit (RM), including deposit and withdrawal records via FPX, e-wallets, and other local payment methods. We do not store credit or debit card information directly.
- Device and browser information: Device type, operating system, IP address, browser type, and other technical data collected automatically when you access the ppa1m platform.
- Usage data: Records of in-platform activity, including games played, bets placed, session duration, and user navigation patterns.
- Cookies: Data stored on your device to enhance your experience and allow us to identify your active session.
How is your information used?
All information collected by ppa1m is used responsibly and only for legitimate purposes. We use your information to:
- Verifying identity and processing new account registrations
- Processing deposits, withdrawals, and financial transactions in MYR securely
- Providing customer support and responding to user enquiries
- Sending important notifications related to your account, security, and promotions you have agreed to receive
- Monitoring platform activity to detect fraud, money laundering, or breaches of our terms
- Improving the quality of our services, user interface, and overall ppa1m platform experience
- Complying with legal obligations and the requirements of relevant authorities
We do not use your information for purposes beyond those stated above without first obtaining your consent.
How do we use cookies and tracking?
Ppa1m uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you browse our website.
We use several types of cookies:
- Session cookies: Required to maintain your login session during active use and ensure account security.
- Preference cookies: Saving your language, region, and display preferences so your experience is seamless on future visits.
- Analytics cookies: Helping us understand how users interact with the platform for service improvement purposes.
You can manage or disable cookies through your browser settings. However, doing so may affect certain ppa1m platform features, including the ability to stay logged in.
How long is your data retained and how is it protected?
Ppa1m takes user data security very seriously. All personal information is stored on servers protected by industry-standard encryption. Access to user data is restricted to staff with a legitimate business need only, and all access is logged and monitored.
Your personal information will be retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Malaysian law. Following account closure, data will be kept for a specified period in accordance with legal compliance requirements before being securely deleted.
Sharing information with third parties
Ppa1m does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We only share information in the following circumstances:
- With authorised payment processors to facilitate secure MYR transactions
- With government authorities or law enforcement when required by law
- With technical service providers bound by strict confidentiality agreements
Your rights as a ppa1m user
As a ppa1m user, you have certain rights regarding your personal information, all of which we fully respect:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to correction: If your information is inaccurate or out of date, you have the right to request an immediate correction.
- Right to erasure: In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations to retain specific records.
- Right to withdraw consent: You may withdraw consent to receive marketing communications at any time without affecting your account status.
To exercise any of the above rights, or if you have any questions regarding this Privacy Policy, please contact the ppa1m support team by email at: [email protected]. You can also find answers to common questions on our FAQ page.
This Privacy Policy may be updated from time to time. Users will be notified of any material changes via in-platform notifications. Continued use of ppa1m following such changes constitutes acceptance of the updated policy.
Have more questions? Contact ppa1m support or visit our homepage for platform information.